Linda Wallace - The Cultural Coach

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How to keep a clean house in a world polluted by hate

Far too often, our diversity strategy consists of zeroing in on the problem, and then yelling, “Ready, fire, aim.” The chances of hitting the right mark are small, and the risk of injury to innocent bystanders is quite high. Let me explain how it works. Recently,...

THE CULTURAL COACH: We need to adapt to cultural ambiguity

The streets near my house hum with the sounds of city life. Steady beats of urban music blare from passing cars. Police and emergency-vehicle sirens scream for attention. Parades of well-dressed professionals march by each morning on their way to work. By day, the historical...

A nation of allies: Just what Starbucks needs

I was chasing a big story in a small Texas town when I came face to face to with my own biases. My trip to central Texas had not been an easy one. The man I came to interview declined to speak with me...