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Tuesday, July 23, 2024

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MLGW: Don’t fall for automated scam calls

Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 telephone number requesting customers to call back and make a payment to avoid services being cut off.

MLGW never calls to demand money. While the utility mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, customers never are asked to call a 1-800 number or buy a pre-paid debit card.

Customers who get such a call are urged to:

  • Hang up;
  • Never give out personal information;
  • Call 901-544-6549 (residential concerns); Call 901-528-4270 (business concerns);
  • Report to the police, if you have been scammed;
  • Make use of Better Business Bureau online tool for reporter scams at bbb.org/scamtracker/Memphis;
  • Visit any of the five MLGW community offices to speak to a credit counselor if you have problems paying your bill.

(For more information, visit mlgw.come/home/scamalerts.)

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