After the thaw, MLGW lifts boil water order

Memphis Light, Gas and Water (MLGW) has officially lifted the precautionary boil water advisory for all its customers, effective immediately. This announcement follows a period of intense freezing temperatures that led to water main breaks and private property leaks, causing low water pressure in the MLGW water system.

The advisory, which was put in place as a precautionary measure, was lifted after thorough testing confirmed that the water met all state and federal water quality standards. The tests, conducted in consultation with the Tennessee Department of Environment and Conservation (TDEC), ensured the safety and reliability of the water supply for Memphis residents.

MLGW has issued specific instructions for residents as the advisory is lifted:

• Residents who turned off their main water valve should turn it back on.
• All faucets should be flushed for a minimum of two minutes, starting from the highest faucet in the home or building.
• Any ice made during the boil water notice should be discarded.
• Water filters in faucets, refrigerators, and other devices should be checked and replaced if necessary.
• Large building owners and managers are advised to flush their entire system, including draining and refilling storage tanks.
• In case of discolored water, residents are advised to run the water until it clears and to avoid washing clothes until the water is no longer discolored.

MLGW, the largest three-service public power utility in the nation, serves the residents of Memphis and Shelby County, Tennessee. Known for providing some of the nation’s lowest utility rates, MLGW also manages a minimally treated water supply from artesian wells. The utility is deeply engaged in supporting the local community, including advocacy for local minority- and women-owned businesses.

For any further questions or concerns regarding the lifted advisory, MLGW encourages residents to contact the MLGW Water Quality Assurance Lab at 320-3962 or via email at waterlab@mlgw.org.