American Airlines is investigating after video went viral showing one of its employees allegedly hitting a mother with her babyโs stroller and nearly hitting the child in the process.
Surain Adyanthaya, a passenger on the flight from San Francisco to Dallas/Ft. Worth, posted the video along with the caption:ย โOMG. Flight attendant violently took a stroller from a lady with a baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her.โโ
The video does not show the woman being hit but does show her sobbing. Thatโs when another passenger steps in, saying,ย โYou do that to me and Iโll knock you flat. You almost hurt a baby.โ
โStay out of it,โ the employee responds.
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Olivia Morgan was standing in the doorway of the flight when the incident occurred and recalled,ย โThe flight attendant wrestled the stroller away from the woman, who was sobbing, holding one baby with the second baby in a car seat on the ground next to her.โ
โHe stormed by me with the stroller and I said something like, โWhat are you doing? You almost hit that baby!โ And he yelled at me to โstay out of it!โ just like he does in the video,โ she said.
Morgan spoke with the mother in the video, who said that a flight attendant had told her that she could look for overhead space to store her stroller, because it folded up small.
โShe was looking for space when the male attendant tried to take it away from herโฆ and she said she told him the other attendant had told her it was okay to look,โ Morgan said.
American Airlines has since released a statement saying that they will be investigating the incident.
โThe actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions,โ American said in a statement. โThe American tam member has been removed from duty while we immediately investigate this incident.โ
